Refund policy

At PawSmile we offer a 30-calendar-day satisfaction guarantee from the date of delivery.

CONDITIONS FOR RETURN OR EXCHANGE
- The product must be in its original condition, without excessive wear or damage caused by the customer.
- You must provide proof of purchase (order number).
- Products damaged by misuse are not eligible for return.

PROCESS
1. Email us at contact@pawsmile.com.mx with your order number and reason.
2. We will reply within a maximum of 48 business hours with return shipping instructions.
3. Once the product has been received and inspected, we process the refund within 5 to 10 business days to the original payment method.

DEFECTIVE OR INCORRECT ITEMS
If you received a defective product, or one different from what you ordered, we cover the cost of return shipping.

Contact: contact@pawsmile.com.mx | Phone: 9565264015